For those of you who are wondering just why you should link up with Treymerica Industries, I present to you an online resume of my various achievements.

I’ve included a chronological summary of my education, work experience, volunteer efforts and special skills. You can also view my LinkedIn profile.

Education
Experience
Skills/Awards

Education

Syracuse University

Syracuse, NY: 2000-2004
S.I. Newhouse School of Public Communication

• B.S.: Broadcast Journalism (English Textual Studies Minor)
• Trained in reporting, writing, and editing broadcast news by industry professionals
• Founding father: Delta Chi fraternity, Syracuse chapter

American University

Washington, DC: Spring 2002
Washington Semester Program

• Participated in two seminar classes and conducted a media internship at CBS News Washington
• Received advice/training from members of Washington media, including Sebastian Junger, Chris Matthews, and John Roberts

Redwood High School

Larkspur, CA: 1996-2000

• Editor-in-chief of Redwood Bark in Spring 2000
• Member of California Scholarship Foundation, Redwood Honor Society, and Rotary Interact club
• Salutatorian of Class of 2000

Experience

Earth911, Inc.

Scottsdale, AZ; 2009-2014
Director of Data & Analysis
2012-2014

• Collected and maintained a directory of over 1.5 million recycling opportunities in North America searched by more than 8 million consumers annually through management of a call center of seven (7) employees
• Generated new revenue stream for company by creating and supervising an inside sales position for directory advertising
• Increased worker productivity by 20 percent within six months by implementing performance metrics program
• Decreased run time from 8 hours to 1 hour for MySQL data reports on recycling availability in the US by optimizing methodology; ran reports for numerous Fortune 500 clients
• Oversaw operational transition of company to Quest Resource Management Group in November 2013 as sole employee retained by new company

Operations & Fulfillment
2009-2012

• Accomplished 100 percent renewal rate for three years on existing company partnerships through strong customer service and end-of-year return-on-investment (ROI) reports
• Increased new website business leads by 30 percent through authorship of two white papers: Know Your Number: Can Consumers Recycle Your Product? and Recycling Directories: What Works, What Doesn’t
• Reduced time spent on customer service for users of Earth911.com website by 25 percent through automated responses and creation of Frequently Asked Questions (FAQ) section

Global Alerts, LLC.

Scottsdale, AZ: 2007-2009
Public Relations Specialist

• Secured coverage with media outlets including Oprah Winfrey Show, NBC, MSN, USA Today and Yahoo!
• Produced content for Earth911.com and Pets911.com websites by managing a staff of four (4) freelance writers
• Generated more than 500,000 page views for Earth911.com website through over 1,000 articles written
• Fulfilled role of official spokesperson for AmberAlert.com, Beaches911.com, Earth911.com and Pets911.com

Kimbrell & Company

Sausalito, CA: 2005-2007

Public Relations Specialist

• Maintained company website and external communications
• Fulfilled sponsorships for Fortune 500 companies as well as non-profits in the San Francisco Bay Area
• Generated ROI reports for all clients at the completion of sponsorship, including documentation of branding, impressions generated and values attained

Starry Night Winery

Novato, CA: 2005-2007
Public Relations Manager

• Wrote & distributed press releases for winery awards and special events
• Attended pourings and educated attendees about winery and its wines
• Developed new relationships with customers, resulting in thousands of dollars in new sales

Hendricks Chapel

Syracuse, NY: 2001-2003
Student Proctor

• Booked events/wedding reservations at chapel
• Assisted visitors to chapel with their questions
• Answered phone calls, assisted in other office work

KGO-ABC 7 (TV)

San Francisco, CA: Summer 2002
Assignment Desk Intern

• Assisted with research/source gathering (interviews) for stories
• Attended and contributed to meetings for nightly newscast planning
• Answered phone calls, wrote up assignment tip sheets for potential stories

CBS News

Washington, DC: Spring 2002
White House Special Events Coverage Intern

• Completed information & credential applications for Presidential press trips
• Assisted TV crews covering President Bush’s White House press conferences
• Edited video from press conferences for CBS Evening News (sound bites)

Skills/ Awards

• Two (2) years team management experience
• Extensive customer service/operations background using multiple CRM platforms (Filemaker, Freshdesk, Highrise, Zendesk, Zoho) and telephone
• Proficient in Windows, Macintosh, and Chrome OS including Microsoft Office and Google Drive
• Fluent in AP Style, HTML/CSS programming and MySQL relational database management system
• Able to speak conversational Spanish
• Achieved Life Scout status in Boy Scouts of America, learning such skills as lifesaving and personal management
• Recognized for outstanding commitment to community service numerous times
• Awarded Founders Scholarship by Syracuse University in 2000, Chancellor’s Scholarship by American University in 2001
• Two-time honoree of Syracuse University Dean’s List
• Received Outstanding Alumni Award from Delta Chi Fraternity in 2004